Adewa Oluwatosin

Operations & Customer Service Professional

LinkedIn

About

Detail-oriented and results-driven professional with over 5 years of experience in administrative and customer service roles, adept at optimizing operations and enhancing customer satisfaction. Proven ability to manage complex documentation, streamline workflows, and build strong stakeholder relationships in fast-paced environments. Successfully reduced service interruptions by 30% and significantly improved operational efficiency through strategic initiatives.

Work Experience

Operations Manager

KAP Cinema

Aug 2023 - May 2025

Ikeja, Lagos, NG

Managed comprehensive cinema operations, overseeing team performance and technical maintenance to enhance efficiency and customer satisfaction.

  • Reduced service interruptions by 30% through proactive maintenance and timely repair of audio-visual equipment, significantly enhancing customer experience.
  • Optimized staffing and customer satisfaction by strategically planning movie schedules and delegating tasks to a team of cinema personnel.
  • Negotiated vendor contracts, achieving measurable reductions in operational costs while maintaining high-quality service standards.
  • Ensured 100% compliance with health and safety regulations, successfully passing all internal audits and maintaining a safe operational environment.

Front Desk / Customer Relations Officer

Golden Effects Ltd (KAP Hub)

Jul 2023 - May 2025

Ikeja, Lagos, NG

Served as a pivotal Front Desk and Customer Relations Officer, managing communications and resolving issues to enhance client satisfaction and retention.

  • Managed high volume of incoming calls, efficiently directing inquiries to relevant departments and resolving issues to maintain high customer satisfaction.
  • Resolved complex customer complaints with a focus on de-escalation and positive outcomes, contributing to improved client loyalty.
  • Analyzed customer feedback data to identify key service improvement areas, informing strategic adjustments for enhanced customer experience.
  • Cultivated strong client relationships, contributing to increased customer retention and fostering a positive brand image.

Assistant Counsellor (NYSC)

Clemario Group of Schools

Apr 2022 - Feb 2023

Ibadan, Oyo State, NG

Provided academic and emotional counseling to students, developing and implementing programs to promote positive behavior and well-being.

  • Delivered academic and emotional counseling to a diverse student body, fostering personal growth and academic success.
  • Organized and facilitated impactful anti-drug awareness programs and peer support sessions, enhancing student well-being and community health.
  • Mediated and resolved conflicts among students, promoting a positive and respectful learning environment.
  • Championed initiatives that encouraged positive student behavior and fostered a supportive school culture.

Bank Teller

United Bank for Africa

Jan 2022 - Dec 2022

Ibadan, Oyo State, NG

Managed diverse customer transactions and provided essential banking support, ensuring efficient service delivery and client satisfaction.

  • Processed a high volume of daily customer transactions, including deposits, withdrawals, and account inquiries, with 100% accuracy.
  • Supported ATM cash management and reconciliation processes, ensuring operational efficiency and financial integrity.
  • Assisted numerous clients with new account setups and loan applications, contributing to branch sales targets and customer acquisition.
  • Maintained strict adherence to banking regulations and internal policies, ensuring compliance and minimizing risks.

Customer Support Representative

InteriorStore.ng

Mar 2020 - Nov 2021

Akure, Ondo State, NG

Managed customer inquiries and logistics, ensuring accurate record-keeping and timely product delivery for enhanced customer satisfaction.

  • Maintained accurate records for all customer transactions and complaints, improving data integrity and facilitating efficient resolution processes.
  • Managed dispatch logistics, ensuring timely product delivery and enhancing customer satisfaction with a streamlined fulfillment process.
  • Provided comprehensive customer support, resolving inquiries and issues to maintain high service standards.
  • Collaborated with logistics and sales teams to ensure seamless order processing and delivery coordination.

Education

Guidance and Counseling

Obafemi Awolowo University

Jan 2017 - Nov 2021

Ile-Ife, Osun State, NG

Early Childhood Care and Education

Adeyemi College of Education

Mar 2013 - Jul 2016

Ondo, Ondo State, NG

Senior School Certificate (WASSCE)

Temidire International College

Jan 2005 - Sep 2011

Ondo, Ondo State, NG

Certificates

Office and Administrative Management

ALISON

Virtual Assistant Certification

ALX Africa Program

Jan 2024

NYSC Certificate

NYSC

Jan 2023

Languages

Yoruba , English , Hausa

Skills

Conflict Resolution

  • Mediation
  • Negotiation
  • Dispute Resolution
  • Interpersonal Conflict

Office Administration

  • Office Management
  • Administrative Support
  • Documentation
  • Workflow Optimization

Customer Relationship Management

  • CRM
  • Customer Service
  • Client Relations
  • Conflict Resolution

Google Workspace

  • Google Docs
  • Google Sheets
  • Google Slides
  • Gmail
  • Google Calendar

Data Entry & Record Keeping

  • Data Management
  • Record Accuracy
  • Database Management
  • Information Organization

Calendar & Email Management

  • Scheduling
  • Correspondence Management
  • Time Management
  • Outlook

Document Management

  • File Management
  • Digital Archiving
  • Document Control
  • Confidentiality

Communication & Interpersonal Skills

  • Verbal Communication
  • Written Communication
  • Active Listening
  • Team Collaboration
  • Stakeholder Engagement

Problem Solving

  • Issue Resolution
  • Critical Thinking
  • Analytical Skills
  • Decision Making

Virtual Assistance

  • Remote Support
  • Administrative Virtual Support
  • Online Task Management

Operations Management

  • Operational Efficiency
  • Process Improvement
  • Team Leadership
  • Technical Maintenance

Vendor Management

  • Contract Negotiation
  • Supplier Relationship Management
  • Cost Reduction

Compliance

  • Regulatory Adherence
  • Internal Audits
  • Health and Safety

Logistics Management

  • Dispatch Coordination
  • Supply Chain
  • Delivery Optimization